Game Servers:Unknown Status

From Serenity Servers Support

Unknown status is a way for TcAdmin to say that something is happening, and this usually relates to one of 3 things.

  1. Either you just purchased your server, and setup is still pending. This could take upwards of 30 minutes depending on game type, ARK as an example is 20 GB in size.
  2. DDoS on our server monitor platform. This happens quite often now, people found a way to hit our panel, and it accepts the packet. If this happens create a ticket and we will check out the problem.
  3. Hardware issue, If your server is down, and it was up before. This could mean its an issue on our side, if so do contact us.

Usually during the Unknown status, the service is actually still online and operating as it was. Server remain online and playable, if it was online at the time the problem started.